Terms & Conditions

About Plug Plant

Payment

Payment will be taken at the time the order is placed. We accept payment for online orders by Visa (including Visa Electron), Mastercard, Maestro, Delta and Paypal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of delivery. Should any item become unavailable we will issue a full refund. Only Plugplant Online Gift Vouchers can be accepted.


Prices


Prices do not include VAT. We reserve the right to revise any price.


Gift Vouchers


Each gift voucher has an unique code.
Online gift vouchers must be redeemed online on the plugplant.co.uk or on paper in Mount Folly Nurseries shop.
Online Gift Vouchers are sent by e-mail to the account holder who purchased the voucher and will need forwarding to the recipient.
Online Gift Vouchers have no cash redemption value and are not transferable, assignable and cannot be exchanged.
Any unused gift voucher funds remaining will be retained within the recipient’s account and show at the checkout page when logged in.
If the order exceeds the amount of the Online Gift Voucher funds remaining, the balance must be paid using a credit/debit card or Paypal.
Online Gift Vouchers will expire within 730 days from the date of issue. The expiry date will show at the checkout page when logged in.


Complaints

If you wish to complain about any aspect of our service, please email us at info@plugplant.co.uk.


Right to Cancel


Orders for perishable goods may be cancelled up to the point of delivery but not once delivery has been made.
To exercise the right to cancel please make a clear statement by email or posted letter, including your full name, address and contact number.

Last updated: 2019